Refund Policy

Phoenix Liquidation Sales LLC — Return & Claims Policy

Last updated: July 23, 2026

Phoenix Liquidation Sales is a liquidation retailer. Items are sold as-is/as-found and all sales are final, except for the specific exceptions below.

1. All Sales Are FinalOur items are liquidation stock. By purchasing, you acknowledge the as-is nature of the goods.

2. 48-Hour Reporting Window You must contact us within 48 consecutive hours of the carrier’s "Delivered" timestamp to qualify for a claim. Requests after 48 hours will not be accepted.

3. Return ExceptionsRequests are only accepted for:

Shipping Damage: Items damaged during carrier handling. Incorrect Item: Receiving a materially different product than ordered. Handled case-by-case. Inoperable High-Value Items: Items costing $20.00 or more (before tax/shipping) that are dead on arrival (DOA).

Returns are not accepted for change of mind, fitment issues, or normal wear.

4. Photo Evidence Requirements Damage claims must include clear photos of the damaged item, the outer shipping box (all sides), inner packaging, and the shipping label.

5. Approved Refunds Approved claims receive a full refund of the item cost, taxes, and shipping fees to the original payment method.

6. Electronics & AppliancesSold as-is with no warranty on performance. Only transit damage, wrong items, or qualifying DOA items ($20+) apply.

7. How to File a ClaimVisit our Contact Us page within 48 hours. Include your order number, a description of the issue, and required photos.

Go To contact us page